Shipping policy
Shipping and delivery
Last updated: October 2026
Delivery area
We ship from our warehouse in Ontinyent (Valencia, Spain) to:
- Germany
- Spain – mainland and Balearic Islands
We currently do not deliver to the Canary Islands, Ceuta or Melilla.
Delivery times
- Germany: 3–6 business days
- Spain (mainland): 2–4 business days
- Balearic Islands: 3–6 business days
For prepayment, the delivery time starts on the day after we receive payment; for all other payment methods, on the day after the contract is concluded. Business days are Monday to Friday, excluding public holidays at the place of dispatch and delivery.
Shipping costs
- Orders from €49: free shipping
- Orders under €49: €4.90
Shipping costs are the same for Germany and Spain and are shown in the cart and at checkout before you place your order. No customs duties or import fees apply, as we ship within the EU.
Dispatch and tracking
As soon as your order has left our warehouse, you will receive an email with the tracking number and a tracking link. Some pillows are delivered vacuum-packed to save space; after unpacking they regain their full shape within 24–48 hours.
Damaged or lost parcels
If a parcel arrives damaged or does not arrive, please write to care@kamasana.global – we will sort it out with the carrier and send a replacement if needed. Your statutory rights remain unaffected.
Split deliveries
Orders with several items may arrive in more than one parcel. This does not incur any additional shipping costs.
Returns
Information on withdrawal and returns is available on the “Refund policy” page.
Questions
Write to care@kamasana.global or call +34 962 298 517.