FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Products, Materials & Manufacturing
This section covers what goes into our sleep solutions, how they’re created, and how to choose the right option for you.
How can I choose the right mattress or pillow?
Choosing depends on your preferred sleep position (back, side, combination) and personal comfort preferences.
Each product page provides a description of support level and materials to help you decide.
Where are Kamasana products manufactured?
All Kamasana products are designed and manufactured in Spain, under strict quality-control processes
Are the materials certified?
All materials used in Kamasana products are selected and tested to meet EU safety and environmental requirements. Many textiles used in the industry carry OEKO-TEX® certifications, meaning they are tested for harmful substances.
Shipping & Delivery
Below are some common questions about how we send your purchase and when it will arrive.
Do you ship across Europe?
Yes. We ship from Spain to all EU Member States using trusted carriers such as UPS, DHL or DPD. Delivery times vary by country but typically range from 3 to 7 business days after dispatch.
What is the delivery time?
Orders are usually processed within 1–2 business days. Once dispatched, delivery normally takes 3–7 business days depending on destination. Customers receive a tracking number by email.
Returns, Cancellations & Warranty
Here you’ll find answers about changing your mind, sending items back, and coverage if something goes wrong.
What is your return policy?
We follow the EU Consumer Rights Directive (2011/83/EU). You may return your purchase within 14 days of delivery without giving a reason (right of withdrawal).
Returned items must be in original condition and packaging.
Refunds are issued after the goods are inspected.
Can I change or cancel my order?
If your order has not yet been shipped, you may request a change or cancellation by contacting us at support@kamasana.global.
Do you offer a product warranty?
Yes. All products sold in the EU include a minimum 2-year legal guarantee against manufacturing defects, as required by EU law.
What should I do if my item arrives damaged?
If an item arrives damaged or defective, please contact us within 48 hours with photos of the product and packaging. We will arrange a replacement or refund in accordance with EU consumer-protection rules.
Payments & Ordering
Below we’ve collected answers about prices, checkout details, and confirming your purchase securely.
Which payment methods do you accept?
We accept major credit/debit cards, PayPal, and other popular European payment methods supported by Shopify Payments.
B2B & Customer Support
Here you can learn about professional cooperation with Kamasana and how to get in touch with our team.
Do you offer B2B or wholesale cooperation?
Yes. Kamasana works with hotels, designers, retailers, and distributors across Europe. You can request a wholesale catalogue or contact our team via the B2B section of the website.
How can I contact customer support?
You can reach us at:
Email: info@kamasana.global
Phone: +34 962 298 517
We typically respond within 48 hours on business days.