Terms of service

Effective date: 01 December 2025

These Terms of Service (“Terms”) govern your use of kamasana.shop (the “Website”) and any purchases made from KAMASANA GLOBAL LTD (“we”, “us”, “our”).

By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

1. Company Information

KAMASANA GLOBAL LTD
St 27 Old Gloucester Street, Holborn, London, United Kingdom, WC1N 3AX
Company number: 15378145
Email: info@kamasana.shop

2. Eligibility

You confirm that:

  • You are legally capable of entering into binding contracts

  • You are at least the age of majority in your jurisdiction

3. Products and Product Information

We sell pillows, bedding, and related products.

We make reasonable efforts to ensure accuracy of all product descriptions. However:

  • Product images are for illustrative purposes only

  • Colours, materials, and appearance may vary slightly

  • Minor deviations do not constitute a defect

All product information is provided for general information only and does not constitute a guarantee or warranty.

4. No Reliance

To the fullest extent permitted by law:

  • You acknowledge that you have not relied on any statement, representation, or warranty not expressly set out in these Terms

  • No advice or information provided by us creates any warranty unless explicitly stated

5. Orders and Contract Formation

Placing an order constitutes an offer to purchase.

After placing an order, you will receive an automatic order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order.

We reserve the right to:

  • accept or reject any order at our sole discretion

  • cancel orders due to:

    • pricing errors

    • stock issues

    • suspected fraud or abuse

A binding contract is formed only when the goods are dispatched to you.

6. Pricing, VAT, and Import Duties

  • Prices may include or exclude VAT depending on your location

  • You are responsible for:

    • any applicable import duties

    • customs charges

    • local taxes

  • We are not responsible for delays or costs caused by customs clearance

Pricing Errors

We make reasonable efforts to ensure that all prices are accurate. However, errors may occur.

If we discover a pricing error after you have placed an order, we reserve the right to:

  • cancel the order and issue a full refund, or

  • contact you to offer the option to proceed with the order at the correct price

We are under no obligation to supply goods at an incorrect price.

7. Payment

You agree to provide accurate and complete payment information.

We reserve the right to:

  • Refuse or cancel transactions

  • Use fraud-prevention and verification measures

8. Shipping and Delivery

  • Delivery times are estimates only and are not guaranteed

  • We are not liable for delays caused by:

    • carriers

    • customs

    • force majeure events

Risk of loss transfers to you upon delivery.

9. Returns and Refunds

All returns are governed exclusively by our Return & Refund Policy.

You acknowledge that:

  • Hygiene restrictions apply to pillows and bedding

  • Unsealed or used items may not be returned

  • Failure to comply with return conditions may result in refusal

10. Anti-Abuse and Fair Use

We reserve the right to:

  • Refuse service

  • Cancel orders

  • Restrict accounts

where we reasonably suspect:

  • abuse of return policies

  • excessive returns

  • resale or commercial misuse

  • fraudulent activity

11. Intellectual Property

All content on the Website is owned by or licensed to us.

You may not:

  • Copy, reproduce, distribute, or exploit any content without prior written consent

12. Acceptable Use

You agree not to:

  • Use the Website unlawfully

  • Interfere with its operation

  • Attempt unauthorized access

  • Introduce malicious code

13. Third-Party Services

The Website is hosted on Shopify and may include third-party tools.

We are not responsible for:

  • third-party services

  • external websites

  • their content or practices

14. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • natural disasters

  • pandemics

  • war or civil unrest

  • supply chain disruptions

  • transport or logistics failures

15. Disclaimer of Warranties

To the fullest extent permitted by law:

  • The Website and products are provided “as is” and “as available”

  • We make no guarantees regarding:

    • uninterrupted access

    • error-free operation

All implied warranties are excluded to the extent permitted by law.

Nothing in this section limits mandatory consumer rights.

16. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for:

    • indirect or consequential losses

    • loss of profits, revenue, or data

Our total liability shall not exceed:

  • the amount paid for the product giving rise to the claim

Nothing excludes liability for:

  • death or personal injury caused by negligence

  • fraud or fraudulent misrepresentation

  • any liability that cannot be excluded under law

17. Indemnification

You agree to indemnify and hold harmless KAMASANA GLOBAL LTD from any claims, damages, or expenses arising from:

  • your breach of these Terms

  • your misuse of the Website

  • your violation of applicable laws

18. Termination

We may suspend or terminate access to the Website without notice if:

  • you breach these Terms

  • we suspect fraud or misuse

19. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer in the EU or UK:

  • you may also rely on mandatory consumer protection laws of your country

  • you may bring proceedings in your country of residence

20. Changes to Terms

We may update these Terms at any time.

  • Changes take effect upon publication

  • Continued use of the Website constitutes acceptance

21. Contact

Email: info@kamasana.shop