Refund policy

Effective date: 01 December 2025

This Return & Refund Policy applies to all purchases made from kamasana.shop and is in accordance with applicable consumer protection laws, including Directive 2011/83/EU (Consumer Rights Directive) and relevant United Kingdom regulations.

1. Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days without providing any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

To exercise this right, you must notify us of your decision by email at:
info@kamasana.shop

2. Return Authorization

All returns require prior authorization.

  • You must contact us before returning any item

  • Returns sent without prior authorization may be refused and returned to the sender at their expense

  • Return instructions and the return address will be provided upon approval

3. Return Conditions

Returned goods must meet all of the following conditions:

  • Unused and not slept on

  • Unwashed and not altered in any way

  • In original, sealed packaging

  • In a condition suitable for resale

Proof of purchase is required for all returns.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

4. Hygiene and Sealed Goods (Strict Policy)

Due to health protection and hygiene reasons, the following applies:

  • Pillows, bedding, and similar products are supplied in sealed packaging

  • Once unsealed, these items cannot be returned or refunded

This exclusion is made in accordance with Article 16(e) of Directive 2011/83/EU.

No exceptions will be made unless the item is defective.

5. Return Shipping Costs

  • You are responsible for the direct cost of returning the goods

  • We do not provide return shipping labels unless required by law

  • Original delivery costs are refunded only for standard delivery

  • Additional delivery costs (e.g. express shipping) are non-refundable

6. Refunds

Refunds will be processed under the following conditions:

  • Within 14 days of receiving your withdrawal request

  • We may withhold the refund until:

    • the returned goods are received, or

    • you provide sufficient proof of return shipment

Refunds will be issued using the original payment method.

We are not responsible for delays caused by payment providers or financial institutions.

7. Damaged or Defective Goods

You must inspect your order upon delivery.

If the item is defective, damaged, or incorrect, you must contact us without undue delay at:
info@kamasana.shop

We reserve the right to:

  • Request evidence, including photographs

  • Assess the validity of the claim

  • Determine the appropriate remedy (replacement, repair, or refund)

8. Exchanges

We do not offer direct exchanges.

If you wish to receive a different product, you must:

  1. Return the original item in accordance with this policy

  2. Place a new order

9. Legal Guarantee

Nothing in this policy affects your statutory rights.

Consumers in the European Union and the United Kingdom are entitled to a minimum 2-year legal guarantee for goods that are not in conformity with the contract.

10. Non-Returnable Items

The following items cannot be returned:

  • Unsealed hygiene-sensitive goods (including pillows and bedding)

  • Used or damaged items (unless defective upon delivery)

  • Gift cards

  • Custom or personalized products

11. Refusal of Returns

We reserve the right to refuse any return that:

  • Does not comply with this policy

  • Is sent without prior authorization

  • Shows signs of use or handling beyond what is permitted

In such cases, the item may be returned to the customer at their expense.

12. Contact

For all return and refund requests:
info@kamasana.shop